FREQUENTLY ASKED QUESTIONS

Restaurant details & bookings

Do your restaurants take bookings?

• We sure do! However, please note that our restaurants in airport locations do not take bookings. You can book online and find details of all our restaurant opening times, facilities and contact details here.
• If you have any questions about your booking, or need any further details about your visit, please call the restaurant and they’ll be more than happy to help!

What are your opening times?

Opening times vary from restaurant to restaurant so we’d recommend heading to our location page here for the most up to date opening hours. Many of our sites are open for breakfast too – yay!

Do I have to confirm my booking?

No, we don’t require this. Of course, if you do need to cancel or amend your booking please do get in touch – we’re always here to help.

What facilities do you have?

All restaurants have baby changing facilities, highchairs and disabled facilities. Payments wise, we accept Android and Apple pay, plus all major credit cards. For parking facilities, please check your individual restaurant page here.

Do you allow unaccompanied under 16 year olds in your restaurants?

• We’d recommend you speak to your local restaurant manager about this question, as the decision is left to their discretion. You can find contact details for your local restaurant here.
• In our Northern Ireland restaurants, due to licensing law, under 18s must be accompanied by an adult at all times. Unfortunately, we’re unable to accept tables of under 18s where no adult is present in any area of these restaurants.

Is service charge required?

• Service charge is at your discretion, however an optional 10% will be added to the bill for parties of 8 or more people which will be passed directly onto the restaurant team. Service charge will be 12.5% for the following sites: F&B Paddington and F&B Covent Garden.

The menu

Do you list calories on your menus?

• You’ll be able to find full calorie information on our menus page here, plus you can use the toggle option to hide the calorie information if you wish – it’s up to you!

Do you have options for vegetarians or vegans?

We’ve got a wide range of vegan and vegetarian dishes we know you’re gonna love. Just look out for the ‘V’ symbol next to the dishes for vegetarian and ‘VG’ for vegan options – be sure to ask a member of our team if you’d like more info on these dishes.

Do you cater for gluten-free diets?

We have a menu free from gluten and packed with your comfort food favourites! It’s available on request, so please ask your server upon arrival.

I have a small appetite, as an adult can I order from the Kids' menu?

• Unfortunately, our Kids’ menu is only available for children up to the age of 11. For those with smaller appetites, we’d recommend ordering an appetiser instead of a main course or try one of our salads. We have a great selection which you can view on our main menu page!

What is your European Chicken Commitment?

The quality, sourcing and ethical status of our ingredients is important to us, so we’re very pleased to announce that we have signed the European Chicken Commitment.

Offers, promotions and discounts

Where can I find details of Frankie & Benny's offers and promotions?

The first thing you should do is sign up for our mailing list here for exclusive offers, promotions and sneak peeks. You’ll also be able to find all the latest offers on our offers page, here. Make sure you follow us on Instagram and like our page on Facebook to see the latest news from us too!

I don't have a printer. How can I use the discount voucher on your website?

There's no need to print your voucher! Your server can scan your voucher QR code directly from your smart phone or enter the 8 digit code manually.

Why can't I use my voucher with the lunch, fixed-price, breakfast menu or the Family Feast?

Our lunch and fixed-price menus are all fantastic offers in themselves and so are not valid alongside vouchers.

Takeaways at Frankie & Benny’s

Why can't I order my favourite Frankie & Benny's items online?

Sadly, some of our food doesn’t travel so well. Having said that, there are only a few dish combinations that aren’t currently available - we’ve got the fan favourites covered.

What times can I order for?

We're now available on several different delivery websites, yay! Visit either Deliveroo, Uber Eats or Just Eat’s homepage or app to see which restaurants and times are available in your area.

What if something is wrong with my order?

• We do understand that things go wrong from time to time. If there’s a problem with payment or with your order, please speak to the delivery partner you ordered with as all orders are managed with them directly.
• Deliveroo: Give them an email at [email protected] or a call on +44 203 699 9977
• Uber Eats: Once the delivery partner picks up your order, you can choose to call or message them within the app
• Just Eat: Please use the “Chat To Us” box within the Just Eat app, in the Help section.

What if I want to add something to my order?

• Forgotten to order a drink? Did your mate realise they actually do want to order something? Please contact the delivery company directly and they’ll do their best to add your extra requests.
• Deliveroo: Give them an email at [email protected] or a call on +44 203 699 9977
• Uber Eats: Give them a call on 800 253 9377
• Just Eat: Give them a call on 0344 243 7777

Is there a minimum order value?

Please check each delivery partner’s site or app to see the minimum order value.

Celebrations & Birthdays

Do you cater for children's parties?

We LOVE celebrating birthdays with you and cater for whatever size party you have in mind. To book, simply call the restaurant and talk to the manager to discuss options. They’ll be happy to assist you however they can. Contact details can be found here.

Do you do anything special for birthdays?

• At Frankie & Benny’s, we love a good party! You are more than welcome to bring in a birthday cake, which we will happily bring out at a convenient time for you along with our finest (and famous) rendition of ‘Happy Birthday’.
• If you’re booking ahead for someone’s birthday, don’t forget to let us know. We’ll can arrange a special treat for them.

Gift vouchers

Can I purchase a Frankie & Benny’s voucher?

You certainly can! We have a whole range of gift vouchers to select from. To find out more, click here

Working with us

I am interested in a career with Frankie & Benny's, how can I find what opportunities are available?

We’re happy to hear you’re interested! Visit the careers section on our website which will tell you more about the opportunities available.

Do Frankie & Benny's pay minimum wage in full?

All of our staff receive minimum wage in full. Tips and gratuities go directly to the server as an added extra.

Do your waiting staff receive their tips?

All customer cash tips and service charges are kept by restaurant employees in full.

All tips and service charge payments collected by the company, whether by credit card, debit card, or payment via our digital platforms (collectively referred to as “tronc”) are distributed in full to our employees without deduction.

All employees have an opportunity to vote anonymously on how they wish tronc to be distributed in their brand. Any tronc payment is paid in addition to National Minimum Wage and National Living Wage. We do not charge any administration fees or make any other company deductions.

Any tips paid in cash are retained by the individual waiter and do not form part of the tronc. It is the responsibility of those receiving cash tips to declare the income for tax purposes to HM Revenue & Customs. The company does not participate in any aspect of cash tips.

The Big Table Group Limited is fully compliant with the Employment (Allocation of Tips) Act 2023. A copy of the Tronc Policy and current distribution rules is made available to all employees on their first day of employment. This is reviewed on an annual basis.

Our employees also benefit from 50% Employee Discount across all The Big Table Group Brands on food and drink, Team Meals whilst on duty, savings on 100's of retailers and activities through our Employee Advantages Scheme, along with numerous incentives for our teams to get involved in.

Do you make all your food from scratch in your kitchens?

To ensure our dishes taste great in every single one of our restaurants, we do outsource a few products. Where required, our menu development team work with suppliers who are experts in their field to develop innovative and high-quality recipes.

Our Responsible Drinking Policy

Why can't a 16 or 17 year old be served alcohol with their meal when this is perfectly legal?

Whilst this is legal, our company policy is not to serve alcohol to anyone under the age of 18. We hope you can understand our position on this.

My child is 18 but was asked for ID and refused alcohol because they didn't have any, why?

We operate a ‘Challenge 25’ policy in all branches to prevent alcohol being sold to anyone underage. Once ID is requested alcohol cannot be served unless valid proof of age documentation can be provided. We’re more than happy to serve alcohol once valid ID is shown.

Using Pay My Bill

What is Order and Pay?

Order and Pay allows you to order and/or pay using your phone or a combination of Order and Pay and the server. You can control if you want an additional side or another drink, without the need to call a Server - and you can pay your bill at the end.

What payment options do you accept?

You can pay by all major debit and credit cards, as well as with Apple Pay and PayPal. Sadly we don’t accept American Express or Diners Club cards.

Is it secure?

Yes, we’ve partnered with PayPal so all of our payments are processed with the highest level of security, and we’ll never save your card or payment details.

Not answered your question?

No problem!

For any query not covered, please contact us directly. You can contact us here.